Replace fragmented requests with a structured workflow.
A multi-speciality hospital required a platform enabling authorised employees to raise service requests and operational concerns rather than relying on fragmented communication.
Healthcare case studyMulti-Speciality Hospital
Hospital IT Help Desk.
A custom internal platform for structured service requests, routing, assignment and operational visibility.
Discuss a similar requirementEmployee
Ticket
Team
Resolution
Route each request to the right responsibility.
IQinsite developed a custom help-desk workflow that supports ticket creation, categorisation, department routing, assignment, action, resolution and closure according to the organisation’s requirements.
Conceptual product interface
A SaaS-style interface built for day-to-day operations
The public interface below uses fictional tickets, users and departments. No production hospital information is shown.
IQIT Service Desk
VS
Open28
Assigned12
In Progress09
Resolved41
TicketDepartmentPriorityStatus
HD-2048Printer accessIT SupportHighIn progress
HD-2047Email issueSystemsNormalAssigned
HD-2046Network requestInfrastructureNormalResolved
Main capabilities
Everything needed to move a ticket from request to closure.
Secure loginMicrosoft Single Sign-OnTicket creationCategorisationDepartment routingTeam assignmentResponsible-person assignmentPriority & statusDate & time trackingResponse & resolution workflowNotificationsDashboardSearch & filteringAdministrationUser & access managementReportingActivity historyResponsive interface
Authentication and access
Microsoft authentication / Single Sign-On can be integrated where technically appropriate. Access and administration are structured around authorised employee roles and organisational requirements.
Start with the requirement
Have a process that should work better?
Explain the workflow, the people involved and what needs to improve. IQinsite can help shape the right application around it.